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Delivery & returns

  • Store deliveries: Free shipping, 3 to 5 working days.
  • Standard deliveries: 3.95 €, 1 to 3 working days (deliveries to Peninsula Iberica).
  • Express deliveries: 5.95€, between 1 and 2 working days.

Deliveries to Balearic Islands, Ceuta, Melilla and Canary Islands: 10€, between 1 and 2 working days.

  • Returns: All returns must be made within 30 days of the e-mail confirming shipment.
  • Store returns: If you want to return an item bought at to any JVZ store, it will be free.
  • Postal carrier returns: Contact our Customer Service Department at [email protected] or telephone (+34) 955865023, Monday to Friday from 9.30 to 18.30. You will be asked about your order, personal data and the item you want to return. Items will be returned as they were shipped. The cost of this shipment is the responsibility of the customer. The price will be the same as established by deliveries.

Once the return has been approved, you will receive your refund as soon as possible, in any case within 30 days of the receipt of the item at

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